TABLE OF CONTENTS
Account Details Screen
| Current Ticket Group | Ticket Type |
| Client inventory | Program Questions and Approval - COI, CRI Request |
| Client inventory | CSI $0 PO Request |
| Client inventory | CRI Trigger Sheet Request |
| Client inventory | Plant transfers/relabels/part extension – Client inventory |
| New Vendor Request Form | New Vendor Request |
| Pre-order/Pre-PO processing requests | Other (Non-Urgent) Request |
| Pre-order/Pre-PO processing requests | Microsoft Direct EA PO Request |
| Remote Engineering requests | Remote Engineering request |
| Warehouse and logistics specific requests | Pre-Build Production Order Request |
| Warehouse and logistics specific requests | Plant transfers/relabels – Non-client inventory |
| Warehouse and logistics specific requests | RMA requests for stock on hand |
Order Screen
| Current Ticket Group | Ticket Type |
| Expedite Order | Same day/2-day/overnight/upgrade shipping Request |
| Expedite Order | Urgent orders and escalations |
| Order status questions | Estimated Ship Date/Tracking Questions Request |
| Order status questions | Electronic software/Warranty delivery resend requests |
| Order/PO processing requests | Other (Non-Urgent) Request |
| Order/PO processing requests | Process PO Request |
| Order/PO processing requests | Source to alternate vendor (RFP lines) |
| Order/PO processing requests | Bill Only Request |
| Order/PO processing requests | Change/Cancel PO Request |
| Order/PO processing requests | Close PO/Invoice Order Request |
| Order/PO processing requests | Microsoft Direct EA PO Request |
| Part Requests | Replacement Product Request |
| Part Requests | Standard/Estimated Lead Time Request |
| Remote Engineering requests | Remote Engineering request |
Quote Screen
| Current Ticket Group | Ticket Type |
| Part Requests | Where to Procure/Obtain Quote Request |
| Part Requests | Standard/Estimated Lead Time Request |
| Pre-order/Pre-PO processing requests | Other (Non-Urgent) Request |
| Remote Engineering requests | Remote Engineering request |
Product Details Screen
| Current Ticket Group | Ticket Type |
| Part Requests | Where to Procure/Obtain Quote Request |
| Part Requests | Replacement Product Request |
| Part Requests | Standard/Estimated Lead Time Request |
| Pre-order/Pre-PO processing requests | Other (Non-Urgent) Request |